FAQ
Frequently asked questions
Delivery, WhatsApp and Telegram requests, origin and quality documents — stated plainly.
Add items to the cart from a product card or page, enter your name, country, city and WhatsApp number, then send the request via WhatsApp or Telegram. There is no card checkout on the site. Retail prices are shown in SAR; the payment method is agreed with a manager after your request. You receive a request number.
The storefront shows retail prices in Saudi riyals (SAR). There is no card checkout: the cart total is visible, and the payment method is agreed with a manager after your request.
International dispatch is possible subject to the destination country and the rules that apply to the item. Timing, routing and shipping cost are discussed case by case. No fixed delivery rates are listed on the site.
After your request, a manager confirms availability and packing, then gives an indicative dispatch time for your country. We do not publish guaranteed lead times — they depend on the item and the destination.
Eco Arabia goods are produced in Egypt from natural materials. The brand is also present in Medina, so clients can reach us directly. The composition of each item is on the pack label; we do not itemise formulas on the website.
Published quality documents appear on the Quality page — only files we have uploaded and released. Certification for a specific item, including halal, is confirmed with your request. We do not state on the site what is not in those published documents.
Shelf life is printed on the pack of the specific batch. Storage conditions are on the label. With your request, a manager can confirm the current details for the item you chose.
Eco Arabia products are not medicines. Website materials are informational and do not replace professional advice; please follow the label. Wholesale enquiries go through the Wholesale page.